Refund and Returns Policy
Last Updated: [01/02/2025]
Thank you for shopping with TitaMall. We strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within [7] days from the date of delivery. To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in the original packaging
- Include proof of purchase (order confirmation or receipt)
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, or magazines)
- Personal care items (e.g., cosmetics, hygiene products)
- Digital downloads and gift cards
- Items marked as final sale
To initiate a return, please contact our customer support at [support@titamall.com] with your order details.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [7] business days to the original payment method.
Refunds may not be granted for:
- Items returned without prior authorization
- Damaged or used items not due to our error
- Late returns beyond the return window
3. Exchanges
If you received a defective or damaged item, we will replace it with the same item at no additional cost. Contact us at [support@titamall.com] to process an exchange.
4. Shipping Returns
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Contact your bank (there is often some processing time before a refund is posted).
If you have done all of this and still have not received your refund, please contact us at [support@titamall.com].
6. Contact Us
For questions about our Refund and Returns Policy, please contact us at:
Email: hello@titamall.com
Address: 30 N Gould St #35151 Sheridan County WY 82801
TEL: +1 307 8295419
Service Support: +1 3072077801
Thank you for shopping with TitaMall!
