Refund and Returns Policy

Refund and Returns Policy for Titamall

At Titamall, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a flexible return and refund policy that ensures you are happy with your shopping experience.

Returns
Eligibility for Returns:
Items can be returned within 30 days from the date of delivery, provided they are unused, in the original packaging, and in the same condition you received them.
Non-returnable items:
Some products, such as perishable goods, custom-made items, and gift cards, are not eligible for return.
Return Process:
To initiate a return, please contact our customer service at [email/contact details]. We will provide you with a return authorization number and instructions for sending the item back to us.
Refunds
Refund Process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5-10 business days.
Refunds for Damaged or Defective Products:
If your product is damaged or defective, please notify us immediately upon receipt. We will offer a full refund or replacement, including shipping costs.
Shipping Costs
Return Shipping Fees:
Customers are responsible for the cost of return shipping unless the item is defective or damaged. Shipping costs are non-refundable.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns regarding our refund and returns policy, please feel free to reach out to us at [info@titamall.com].